Generally, Indonesia routes are divided into 2 categories:

International Routes - which are designated for International brands like Google, WhatsApp, Facebook, etc.

Domestic Routes - for Indonesian local brands. This route is further divided into Regular SMS (for Marketing and notification purpose) and Premium SMS (for One Time Verification Pin).

Note: failure to conform to this SMS segregation above will result in Sender ID being blocked and fine from Telco.

Is the DR reliable?

• Delivery receipts are extremely unreliable across all networks in this country, some are missing completely so DLR is very inaccurate.

•   Telkomsel only proviceds SMSC DLR for time being.

Are special characters supported in Indonesia?

• €,£ are not supported, but simple special characters such as $ are supported.

• Unicode is not supported in Indonesia via direct routes.

Is Alpha sender ID supported in Indonesia?

• It is known that major telecom company in Indonesia are filtering on alphanumeric  sender IDs, so GINOTA will convert/mask all sender ID into our pre-registered sender ID.

Can GINOTA help us register our own sender ID?

• Yes but there is a minimum commitment of 10,000 messages to each telco every month.

• Sender ID takes roughly 2-4 weeks for Telkomsel & XL to process, from the day all documents properly submitted and accepted by Telco.

• Smartfren charges Rp. 300.000 for each sender ID registered.

 Any restrictions on content?

• Gambling messages are not allowed in Indonesia.

 

For more enquiries, please email us at [email protected] .