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Home > Ginota Basics > General > Am I able to view all the support tickets created by other users within my account?
Am I able to view all the support tickets created by other users within my account?
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The answer is No. Currently you are only allowed to submit support tickets to Ginota with the details of Your email address *, High Level Description *, Detailed Description *, GIN API Key *, Destination Mobile Number *, Error Code *, Date & Time of issue * and Attachment if there is any. Once tickets are filed, our support person shall get in touch with you via the entered email address within 24 hours.

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